Bidaali London

UnLike businessShare business
3
5 reviews
location
97 Ilford Ln Ilford IG1 2RJ
About Us

Language Spoken:

English

Amenities:

Parking

Communal Prayer Facility

Wi-Fi

Women’s Prayer Facility

Virtual Consultations

In-House Appointments

Home Appointments

3 Reviews

2.3

out of 5 stars

Review data

5 star reviews

33%

4 star reviews

0%

3 star reviews

0%

2 star reviews

0%

1 star reviews

67%

Recent reviews

Juhi Arora

19/7/2022

1

out of 5 stars

PROCEED AT YOUR OWN RISK - THEY ONLY CARE ABOUT YOUR MONEY, NOT YOUR SATISFACTION!!! When I was first placing my custom order, they were responsive and friendly. Once I put down a deposit, I started experiencing VERY delayed responses and little to no communication from Mozah and other staff. Not only was my order delayed, it was not checked properly at their store before shipping out to me. The sizing is COMPLETELY off - it's very obvious they didn't check the measurements. I now have to pay out of pocket for these MAJOR alterations which is the designer's responsibility and it will ruin the finish of the piece. They didn't do anything to prevent this and afterwards, said they can't do anything to fix it. When I finally managed to schedule a meeting with the manager - the manager did not attend nor respond. Now that they have my $, they no longer care about customer satisfaction or brand reputation. DO NOT BE FOOLED BY THEIR COMMENTS ON THESE REVIEWS - they simply tell you to email them for optics - I have not received a reply via email or Whatsapp. No wonder there are so many horrible reviews. Update: After I posted this review, they contacted me to help reimburse my alteration costs which was apparently "not possible" according to the manager before I had posted a public review exposing the truth about their customer service. They still did not cover the full cost so I had to pay out of pocket for their mistakes. After processing the payment, they immediately asked me to remove this review. I said I would edit the review accordingly if they are able to send missing pieces of my lehnga in time for my wedding (something they originally said they would do). It has now been a month and they haven't bothered following up at all. Again, don't be fooled - give your money to a company that will take proper care of you. IF YOU ARE A BRIDE, DON'T RUIN YOUR SPECIAL DAY BY CHOOSING BIDAAI.

Tamanna Rahman

14/5/2022

5

out of 5 stars

Last year I had my engagement and Nikkah and I fell in love with a dress of them through instagram. As during Lockdown travelling was not possible they assisted me amazing via facetime and took measurements online and facetimed me like 4 times even as well after my dress arrived. It was perfectly done and the communication was amazing even though I was from the Netherlands. Thankyou again for making my dream dress

Shabname Salemohamed

11/11/2021

5

out of 5 stars

Azmath was wonderful at helping me finding the perfect dress.They have also tailored my dress so that it fits perfectly. I will definitely recommend them in the future and would be back soon 😀

Rumna Begum

7/7/2021

1

out of 5 stars

Really unprofessional staff and not helpful after getting my order wrong and me having to chase it up 3months later! The manager than has the audacity to say you can cancel it if you ain’t happy!! With Wedding round the corner she knew I couldn’t hence she said it, just so appalled at the service given at this shop surprised they are still open after speaking to another customer who went through similar thing as me, who was waiting for a refund at the shop for a bridal outfit that went wrong. Don’t order here I mean if it’s a one off peice from shop floor go for it but don’t custom order from here they don’t know the meaning they’ll make false promises they cannot keep.

Aziza Chowdhury

29/2/2020

5

out of 5 stars

Fabulous service from Bez in Bidaai! She really took care of me from start to finish. I had a vision in mind and she brought it to life! My wedding outfit was everything I had hoped for and I couldn’t be happier with the service. Would definitely recommend Bidaai - especially for bespoke pieces. Thank you!
sparkle business
Did the reviews win you over?

Send Message

Frequently Asked Questions
sparkle business
Would you like to schedule a visit?

Request a visit