Excalibur Grand

UnLike businessShare business
3
5 reviews
location
308 Bolton Rd Birmingham West Midlands B10 0AU
About Us

We offer a range of packafges to suit our clients needs. we can facilitate everything from birthdays to corporate events and weddings. The Excalibur Grand has professional hair and makeup artists available to get you ready for your special day. We offer our clients a catering service giving you one less thing to worry about for your event.

Language Spoken:

English

Amenities:

Parking

Communal Prayer Facility

Wi-Fi

Women’s Prayer Facility

Virtual Consultations

In-House Appointments

Home Appointments

5 Reviews

3.2

out of 5 stars

Review data

5 star reviews

40%

4 star reviews

20%

3 star reviews

0%

2 star reviews

0%

1 star reviews

40%

Recent reviews

Junaid Qureshi

21/9/2022

1

out of 5 stars

I recently attended a wedding. Everything was going well, until a Manager falsely accused a child of taking photos of the waiting staff. I know the child, so I know this never happened, as it's not in the child's character to do so. Nevertheless, we still inspected the photos & it was a selfie of the child with no waiting staff in the photo. Instead of the Manager apologising to the guests, she must've felt embarrassed with the whole situation & stormed off, & escalated the situation. Thankfully, another manager stepped in & de-escalated the situation; he handled it well; however the damage was done. Instead of training & briefing waiting staff, the Manager falsely accused guests of misbehaving & no apology was given. The venue looked nice, but the behaviour of the waitress & the Manager was very poor; therefore, I wouldn't recommend.

Lxzz.a

26/8/2022

1

out of 5 stars

i had cancelled my booking and he said he would return half of what i had paid, its been 4 months and i haven’t received the full refund. He doesnt reply to texts or answer calls. i would like a full refund to be honest. Terrible customer service.

rameez a

26/3/2022

4

out of 5 stars

Lovely venue with a modern style which was one of the reasons it was chosen by ourselves. We only utilised the hall downstairs for our guests which can accommodate around 200 people even though both halls were included as part of the price. The upstairs was open to us to use for a photo-shoot which was something we asked for. The team were reassuring and this is after setting up a number of meetings and getting in touch with them quite regularly. This was just to ensure the team understood our vision for our special day including the finer details. They were understanding of this. We did have concerns after our first viewing about whether the downstairs could comfortably fit our 180 - 200 guests comfortably but again discussing this with the team, they invited us to see a set-up for a similar sized event, which gave us that peace of mind. We did see reviews on here that have made mention of the parking not being big enough and this did initially worry us but we didn't have any problems for our guests. All in all we were happy with the decision we had made with the venue being what we wanted in terms of design and size, parking being sufficient and the customer service team being accomodating and reasonable. Our experience with Excalibur Grand was a good one and glad they were not just a part of our big day but helped make it what we wanted it to. We'd like to wish the team the best for the future God-Willing.

amjadd alii

7/3/2022

5

out of 5 stars

Had my daughter’s wedding here on the weekend and the whole experience excellent. The food was great and the service was top class. Haroon was even able to accommodate last minute requests so that everything was how we wanted it be. Thank you to all staff for a wonderful experience and I would definitely recommend this venue. 😊😊

Nisar Ahmed

18/8/2020

5

out of 5 stars

We recently booked a wedding at this venue where we found the owners were very accommodating and catered to all our needs. The venue itself was outstanding ; the décor, stage and centre pieces were all as we asked for and looked amazing. On the day, there were a few issues and we ended up with extra guests. We found them to be efficient and capable, where they quickly added extra tables for us. We found any issues were dealt with graciously with no complaints, this made it a stress-free experience. We had requested that our event be strictly segregated which again we found the owners to be very accommodating and helpful. As with all events you can envision some problems may occur, but the owners were very apologetic and way they were dealt with showed integrity, which was highly appreciated. We found the venue excellent value for money, great service and would highly recommend it to our friends and family, would definitely use again. Hafeez and Haroon well done guys.
sparkle business
Did the reviews win you over?

Send Message

Frequently Asked Questions
sparkle business
Would you like to schedule a visit?

Request a visit