Grand Sapphire

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3
5 reviews
location
45 Imperial Way Croydon CR0 4RR
About Us

Award-winning Grand Sapphire sets a benchmark for elegance and luxury, offering purpose-built dedicated event spaces, comfort and amenities.

Language Spoken:

English

Amenities:

Parking

Communal Prayer Facility

Wi-Fi

Women’s Prayer Facility

Virtual Consultations

In-House Appointments

Home Appointments

4 Reviews

3.0

out of 5 stars

Review data

5 star reviews

50%

4 star reviews

0%

3 star reviews

0%

2 star reviews

0%

1 star reviews

50%

Recent reviews

Ben Yusef

25/8/2022

5

out of 5 stars

Specialists in wedding venues of all sizes and banqueting. It's halls are grand and lovely and full catering facilities are provided too. Good disabled access into the building. A lovely place to have a wedding or function.

Travel Zone

14/8/2022

5

out of 5 stars

I attended wedding at Grand Sapphire Banquet hall. Arrangements and service are amazing and 10*. Beautiful entrance hall for welcoming guests and main hall is stunning. Highly recommended We booked room in this hotel as well. Great room with all 5* facilities and Ac is working and bed and pillows are very comfy. Breakfast is free and it’s packed lunch. Order by room phone in the morning for full English breakfast. Mr Zamin at reception desk service was very helpful. There are plenty of car park spaces. And electric sockets outside for charging your electric car. You must bring your electric charger plug lead for that. Check from hotel if they allow you to charge.

Dave Giffen

5/8/2022

1

out of 5 stars

I have never stayed such an awful hotel in my life. The whole place is full of demands and rules. No noise after 10 pm even though they had a private party going until 3am. No restaurant no bar, and a breakfast box as of course no sit down service. They also charge for each person staying and not by the room. I hope I am contacted and offered my money back asap. Being kept awake all night is not acceptable at all and not even an apology from management. If I could leave a 0 star rating I would.

R M

31/7/2022

5

out of 5 stars

We were pleased with the venue and the hotel service. The dining hall was airconditioned and tastefully decorated. All the meals were super delicious. Not a single person raised concerns about the food quality. The hotel staff were professional and accomodating at our event. Overall, the wedding experience was phenomenal.

Bliss Empire Events

6/6/2022

1

out of 5 stars

The worst experience ever! The managers were shouting at us, called us all sort of names. I do admit the numbers of people over exceeded our expectations but yelling, shouting and insulting us did not make the situation better. They have a poor costumer service, especially the female manager, we went to ask her something in a polite way, I was even in tears due to her rudeness and her feeling of power she had. YOU DO NOT TREAT YOUR CUSTOMERS THAT WAY. The worst of them was a manager who refused to give me his name and came out of nowhere to insult me without even looking in my eyes! Threatened us and made the bride cry on her special day. But you don’t call people all sort of names when they are the one to bring revenue to your business! It is embarrassing! The other incident we had was the room switch! That was embarrassing! The bride and groom paid for the executive room, we were told the day before that the room is under maintenance due to that we would not be able to use the room that night but the night after. The event started at 11 and at 8 am they tell us that we cannot be moved to the new room until check out time. At 11:30 when pressure was high and it was impossible to move the stuffs from one room to another, the receptionist threatened us that if we do not move the things from the room in the next 5 minutes we would pay a fine. That is ridiculous, we went there at 8 am to request to be moved immediately as we knew the wedding would start at 11 and we would be stressed and we would not have anyone to take care of that but they religiously told us NO, not possible until 11am, which was not possible for us. As an event company I have never experience things like these and I pray and hope that the venue managers will take into consideration what they did and review it. The only good people in all this mess was the kitchen staff! Amazing people and very polite. They helped out! Kuddos to the chef on duty for Grand Sapphire!
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