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out of 5 stars
Dont buy your wedding dress from here. The day we first went to the shop a bride was extremely upset and complaining. We thought she was being rude to the sales women. We went again to purchase and found another bride unhappy. I was very hesitant to trust them but my sister liked the dress alot and had her heart set on it. She will post soon with pictures and exactly how they stressed her out till the last day before the wedding day and how they let her down.
out of 5 stars
I ordered a gorgeous evening gown for my sisters wedding and the quality was impeccable.
It arrived exactly when stated and same day alterations was provided. So pleased with this stress free experience from Hoor Qasim - only aided by the amazing Humaira who was so lovely and me made me feel comfortable and at ease at every given point.
out of 5 stars
So I ordered my Baraat outfit from Hoor Qasims and all I can say is I was blown away with the enthusiasm and passion they have for their work. From the second we walked into the shop the customer service was out of this world both Ani and Salma have been soo helpful throughout this whole process and I couldn't recommend them enough! Our outfit came well before the due date and required no alterations at all it was beyond perfect, better than anything I could have ever imagined Alhamdullilah. We required a few adjustments after we placed the order which Salma managed to get done for us so effortlessly! I wish the whole team of Hoor Qasim all the very best for the future and pray that Allah blesses your buisness with lots of success and puts more barakah in it. If anyone is thinking of Hoor Qasim look no further, you will definitely not regret it!
Ready for collection: July
out of 5 stars
I bought my outfit from Hoor Qasim and it was the best decision I made. They were extremely professional & accommodating- while other stores I visited were not as attentive. Salma helped me pick my outfit. She let me explain what I had in mind and also gave her professional opinion which was valuable as shopping for a bridal outfit is a new experience- therefore she was very informative.
I picked 3 outfits with different styles. Salma, helped me get dressed while my mum sat on the sofa and was able to get a full view of me in the outfits.
I knew exactly what dress I wanted after I tried it on. It was such an exciting feeling.
If you have had bad experiences like me in the past with ordering outfits and they come out completely different size/colour after the store promises you everything will be fine- then you will know what my next fears were.
But Hoor Qasim weren't even close to that. My outfit arrived in perfect condition and looked even better with the personalisations we made. I was amazed.
Hoor Qasim give their all to ensure you have your expectations met. And if I haven't mentioned already, they are so inviting and courteous- all the staff have warm energy which makes you feel welcome.
After I received my dress we ordered my sister a mini version and my husband also bought his outfit from Hoor Qasim.
May Allah continue to bless their business with endless success. Ameen
out of 5 stars
Ordered a wedding dress from here they messed up the order. Half the skirt is brown stone half the skirt is white stone. I can see all these lovely reviews here and the guy boasts to customers who complain, to have a look these reviews, but I wonder if they encourage customers who have had good experiences on items that aren’t as expensive to leave a review. Also notice how most of these “5*” reviews are new accounts with only 1 or 2 reviews, looks fake to me, wish I knew this before. Because he didn’t advise me to leave one? How can a dress be made completely different to what I chose? You don’t even allow pictures , so I have nothing to refer back to. No one copying your designs because you don’t even stick to your own design. The dress I chose had Pearl and sequin work and didn’t have as much stones on it as the one you custom made, you obviously wanted to make a cheaper dress then the one you put up on display.
More importantly the cheap stone design you’ve decided to carry out instead isn’t symmetrical it’s just random 3/4 of the dress is white stone 1/4 is brown? Did you run out of stones? Why not wait to get more instead of improvising and messing the dress up? And I know you didn’t add any sequin or pearls like the dress on display but you took the mick when you put a random Pearl on the top ? What’s that for ? And why is there not as many sequin work as the dress on display. At no point during placing the custom order did you say the pattern won’t be the same as the one I chose, did you think I’d forget what I picked and happily move on. You’re not trustworthy at all. And the quality of your custom made dresses are low market standard.
Please have a look at this ridiculous dress, half white stone half brown stone and think twice before trusting them with your bridal clothes. Very overpriced and low quality.
My advice is to shop in Bradford or London and avoid Birmingham for wedding shopping. AND IF YOU ARE STUPID ENOUGH TO ORDER HERE make sure you have everything written on the receipt , down to what stones, pearls, sequins you’ve picked and what material because they only right down the price, size and colour. Without this and without proof you’ll end up with a market stall wedding dress. Because they don’t care as long as they make a profit. Don’t pay full , pay deposit and haggle with the price because mine was 2500 including a velvet shawl and they tried to charge me 3500.